International Returns

How do I return an order placed from your international website?

Returns and Exchanges

If you need to return your Catherines merchandise, you may do so within 45 days of purchase. All merchandise must be unwashed and unworn and have the original tags when being returned.

Returns will be credited back to your original payment method and shipping charges are not eligible for a refund.

How to Return Your Merchandise

  1. Contact our Customer Service team at 00-1-954-970-2205 or send an email from contact us within 45 days from the date your package shipped.
  2. Ask for your Return Merchandise Authorization number.
  3. You will be emailed your Return Merchandise Authorization label and directions. Please follow the three steps provided in the email titled Return Merchandise Authorization Received.

Note:

Return shipping costs to the international return destination are your responsibility and will be deducted from your return refund. The return will be made at the same exchange rate as the time of purchase, and your refund will include any customs tariffs and taxes originally paid on the order.

Exchanges:

Sorry, no exchanges are available at this time. Please return your original item for a refund and then place a new order.

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