In light of COVID-19 and the temporary closure of our stores, we are dedicated to making your shopping experience as flexible as possible and are temporarily updating our return practice for all purchases in stores or orders placed online from February 1, 2020 or later until further notice, in the following ways:
We are suspending the 30 day return period in our return policy for in store purchases that are required to be returned in stores and will accept your store purchase return for a period of time to be announced later after our stores re-open. Subject to the other terms of our return policy, we will honor your in-store return in the original form of tender at original price paid with your original receipt, until further notice.
If you wish, you can take advantage of our free online returns for US orders and mail back to our fulfillment center, or wait until our stores re-open.
We are offering FREE mailed returns of online US orders. Simply click here to start the online return process.
If you are not satisfied with your Lane Bryant purchase, simply return the unworn, unwashed merchandise with the tags attached, and receive:
A refund in the form of the original payment, or an exchange or Gift Card for the original purchase price. For items purchased with a debit card, in most cases cash will be given with no waiting period, or you may opt to take the refund as a credit to your card. We reserve the right, however, to issue more sizeable refunds as a credit. Credit refund processing time varies by bank.
An exchange or Gift Card for the lowest selling price of the merchandise wince the original date of purchase.
An exchange or Gift Card for the lowest selling price of the merchandise since the original date of purchase.
A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment. Merchandise marked "Final Sale" is not eligible to be returned. Lane Bryant reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Lane Bryant may limit returns if we believe a customer may be abusing the return policy. Items purchased at a Lane Bryant store may not be returned to the LaneBryant.com warehouse. Lane Bryant stores can process returns and issue credits only for merchandise from the Lane Bryant brand.
If you return an item purchased as part of a multiple discount, (such as Buy 1, Get 1 For 50% Off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount; not the pre-discount price of the single item.
Purchases on LaneBryant.com and phone orders can be returned via mail directly to our warehouse or at any Lane Bryant store. The packing slip serves as the receipt for online purchases. Simply bring the unwashed and unworn merchandise, the packing slip and the credit card you used to place the order to any Lane Bryant store and your return will be processed as described above. Shipping and handling charges are nonrefundable. Without a packing slip or after the applicable time period from original date of purchase, you may receive an exchange or a gift card for the lowest selling price.
Return credit for orders placed with PayPal cannot be processed in store. Lane Bryant will facilitate the return of orders placed with PayPal by mailing them back to our warehouse. Please allow 7 days for all returns to be processed once they reach our warehouse facility.
If you paid for your order using different types of tender (i.e.: multiple credit cards, a credit card and a gift card, etc.), we will refund you with the same amount credited to each type of tender. Your packing slip can display up to three different payment types. If you opt to use more than three different payment types, the third payment type will display as "Multi". If the packing slip shows "Multi" as the form of tender, the tender may be returned to either a gift card or a credit card of your choice.
If original price merchandise goes on sale within 14 days of the original purchase date, we will refund you the price difference, as long as the original receipt is provided for verification during the promotion. No price adjustments will be made on purchases of already-reduced merchandise that has received additional markdowns. Stores cannot process price adjustments for purchases made by phone or online.
We accept personal checks for purchases with a valid driver's license, military ID or permanent state-issued ID. There is a $25 fee for returned checks or the maximum allowable in the state. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. For returns of items purchased with personal check, in order to ensure that the check has cleared, cash may not be returned until 10 business days from date of purchase.
If you have any questions regarding this return policy, please call Lane Bryant Customer Service at 1 (866)-886-4731. For additional information about returns of merchandise purchased online to our warehouse, please call customer service or go to lanebryant.com/customer-service/return-policy.